Question 1

Why is subscription better than purchasing e-bike?

Accepted Answer

We're glad you asked! 😀
With owning an e-bike, you pay a high cost upfront and are responsible for arranging - and paying for - all of your own repairs. 
With PLUTO subscriptions, we remove all of the hassle from cycling for you. If your e-bike is stolen we can replace it for you within 48 hours so you're never without your ride (with all the terms and conditions intact)!
On top of that we provide world-class customer service through our "PLUTO Happiness team so you'll never be sat around waiting for a response from us

Question 2

How does PLUTO e-bike subscription work?

Accepted Answer

PLUTO is a flexible monthly e-bike subscription. This means for a fixed monthly fee you get your own e(https://www.buzzbike.cc/cty-city-bike)-bikes, theft covers and rider support via our dedicated chat support, email and telephone lines

Question 3

Can I do a test ride on one of your e-bikes?

Accepted Answer

Absolutely! We host the test ride in our facility in Reading (Berkshire). You can swing by once we have you scheduled in our calendar. The test ride is a great idea to get you started with the type of e-bike that you would need

Question 4

Do I have to provide any documents to use e-bike subscription?

Accepted Answer

Yes, we usually require standard verification documents.

For non-delivery riders (riding less than 700 miles a month) :
- photo ID proof (DL, passport, BRP etc)
- current address proof (utility bill, rental agreement etc)

For delivery riders :
- photo ID proof (DL, passport, BRP etc )
- current address proof (last 3 months bank statement, utility bill, rental agreement etc)

We do not share your documents/images with any outside party/person/organisation. The documents provided by you are considered confidence and are only used for verification purposes at the beginning of the contract.

Question 5

What accessories do my e-bike comes with?

Accepted Answer

Your Pluto e-bike comes with a gold standard lock, e-bike cover and a padded saddle along with the other standard e-bike necessities. Please give us a shout in case you would required any additional upgrades or requirements, our friendly team might be able to accommodate your needs.

Question 6

Are the e-bikes new or used?

Accepted Answer

We take care of every e-bike returned back to us. We try our best to allocate a new e-bike to you with almost no miles ridden. However, we cannot promise this because due to heavy demand most of our e-bikes are on road almost all the time. When they are returned back to us, we service them and replace several parts with the new ones. This means, that every e-bike that we deliver is in the perfect condition and does not need any attention from your side!

Question 7

Am I able to add my accessories and upgrades in my subscription?

Accepted Answer

Absolutely! We do sell discounted cycling essentials such as lights, helmets and phone mounts at sign-up (which are yours to keep!) but if you’re looking for specific accessories and want some suggestions drop us a line and one of our experts will grab some recommendations for you

Question 8

Is there a minimum timeframe I need to be subscribed for?

Accepted Answer

On our rolling subscription, there’s a minimum 2 months requirement but all of our subscriptions do have a 15-day notice period after the second month ends. You can cancel your subscription from your account or simply email/call us and arrange a collection for a time that works best for you. Our email is : support@plutoebike.com